Avtec Customer Engagement Support
About The Position
The Customer Engagement Specialist is responsible for working with RSMs and Inside Sales. The Customer Engagement Specialist will focus on quoting, change orders, RMAs and support activity within designated territories. Interfaces and strategically partners with RSMs and Inside Sales to increase and capture sales within assigned territory. Develops and maintains favorable relationships with new and existing customers, new and existing partners and is held accountable and incented for individual achievement of specific business targets and results. The Customer Engagement Specialist is responsible for working with RSMs and Inside Sales to make sure Quotes, Change orders and RMAs get processed in a timely manner. Partner with RSMs and Inside Sales to provide support to targeted regional accounts with transactional type daily activities Develop and maintain favorable relationships with new and existing customers and Partners Have a working knowledge of pricing strategies for customers within dedicated territories Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets Establish trust and build strong business relationships with customers, partners and assigned field team Participates in and occasionally lead customer meetings Align with other members of the sales organization to support overall company revenue targets Travel, as required. Approximately 10%
Requirements
- Bachelor's Degree OR 1+ years of sales/customer service experience
- Proven sales achievement in a high-energy, phone-based selling environment a PLUS
- Experience developing collaborative relationships
- Experience delivering presentations
- Proficient computer skills with emphasis on Windows or Google based applications
- Customer focused; detail oriented
- Ability to maintain a positive attitude in a high stress/fast-paced work environment
- Confidence and willingness to assume responsibility
- Self-motivated with a high degree of drive and determination
- Strong individual contributor and team player
- Adaptive and flexible (changing technologies, processes, environments)
Nice To Haves
- Preferred experience with technology sales and Salesforce.com CRM experience
Responsibilities
- Working with RSMs and Inside Sales to make sure Quotes, Change orders and RMAs get processed in a timely manner.
- Partner with RSMs and Inside Sales to provide support to targeted regional accounts with transactional type daily activities
- Develop and maintain favorable relationships with new and existing customers and Partners
- Have a working knowledge of pricing strategies for customers within dedicated territories
- Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
- Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members
- Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
- Establish trust and build strong business relationships with customers, partners and assigned field team
- Participates in and occasionally lead customer meetings
- Align with other members of the sales organization to support overall company revenue targets
- Travel, as required. Approximately 10%
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
