Customer Engagement Specialist

UniGroup, C.A. • Fenton, MO

21h • Remote

About The Position

As a Customer Engagement Specialist at UniGroup, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. UniGroup is more than just a transportation company; it is a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics, connecting people, businesses, and belongings with care, precision, and innovation. Every move supported is part of someone’s story, and UniGroup is proud to play a role in making it smoother and more successful.

Requirements

• High school diploma or equivalent and 1 to 2 years of customer service or call center experience
• A high-energy, customer-first mindset with a desire to solve problems
• Strong listening and engagement skills with the ability to ask thoughtful questions
• Comfort working independently and a willingness to grow into new responsibilities
• An interest in building sales and service skills in a collaborative environment

Responsibilities

• Schedule survey appointments by managing inbound and outbound calls and electronic leads
• Engage with potential customers, gather move details, and explain service options
• Provide basic moving quotes and handle stand-alone auto move requests
• Introduce value-added services and assess customer interest
• Route inquiries outside the scope of the lead center to the appropriate teams
• Support the virtual sales team with cubing and estimating
• Maintain accurate records and meet individual and team performance targets

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Employee assistance program
• 12-week primary caregiver leave and 4-week secondary caregiver leave
• Competitive paid time off plus 8 hours of volunteer PTO annually
• Company-paid life and disability insurance
• Supplemental life and AD&D insurance options
• 401k with 3 percent employer match
• Tuition reimbursement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees