Customer Engagement Specialist

Bordner Home Improvement • Raytown, MO

21h

About The Position

At Bordner Home Improvement, Customer Engagement Specialists connect homeowners with the company, building trust, uncovering needs, and setting appointments for Design Consultants. This role is for individuals who are energized by conversations, naturally persuasive, and customer service-centric with a sales mindset, aiming to help homeowners move forward with their dream home projects.

Requirements

• You're a natural communicator - people trust you quickly
• You know how to guide a conversation without sounding scripted
• You're competitive, self-motivated, and driven to hit goals
• You're quick-witted and can think on your feet while building trust fast
• You stay organized in a fast-paced environment
• You're independent, but team-oriented
• You're comfortable with change and adapt quickly
• You take pride in doing things the right way - and documenting them clearly
• Comfortable with performance expectations
• Prefer real conversations over scripts

Nice To Haves

• Experience in inside sales
• Experience in high-volume customer interaction

Responsibilities

• Connect with homeowners and turn interest into action
• Build quick rapport, understand needs, and create excitement around their project
• Set high-quality appointments for our Design Consultants
• Manage conversations across phone, text, email, and CRM
• Collaborate with a team that thrives on energy, accountability, and results

Benefits

• $18/hour base + performance bonuses & commission (Top performers make $55K+ per year)
• Full benefits (Health, Dental, Vision)
• 401(k) with company match
• Paid Time Off + Sick Leave
• Ongoing training and career development
• A team environment that pushes you to improve and succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees