Customer Engagement Specialist

Bordner Home Improvement • Raytown, MO

1d • Onsite

About The Position

At Bordner Home Improvement, Customer Engagement Specialists are the initial point of contact for homeowners, responsible for building trust, understanding their needs, and generating excitement for home improvement projects. This role involves connecting with homeowners to convert interest into action by setting high-quality appointments for Design Consultants. The ideal candidate is a natural communicator, persuasive, customer service-centric with a sales mindset, and thrives in a fast-paced, team-oriented environment.

Requirements

• You're a natural communicator - people trust you quickly
• You know how to guide a conversation without sounding scripted
• You're competitive, self-motivated, and driven to hit goals
• You're quick-witted and can think on your feet while building trust fast
• You stay organized in a fast-paced environment
• You're independent, but team-oriented
• You're comfortable with change and adapt quickly
• You take pride in doing things the right way - and documenting them clearly

Nice To Haves

• Bonus if you've done inside sales or high-volume customer interaction.

Responsibilities

• Connect with homeowners and turn interest into action
• Build quick rapport, understand needs, and create excitement around their project
• Set high-quality appointments for our Design Consultants
• Manage conversations across phone, text, email, and CRM
• Collaborate with a team that thrives on energy, accountability, and results

Benefits

• $18/hour base + performance bonuses & commission (Top performers make $55K+ per year)
• Full benefits (Health, Dental, Vision)
• 401(k) with company match
• Paid Time Off + Sick Leave
• Ongoing training and career development
• A team environment that pushes you to improve and succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees