Customer Engagement & Scheduling Specialist

PERMA-PIER FOUNDATION REPAIR OF TEX•Grand Prairie, TX

19d•Onsite

About The Position

Perma Pier Foundation Repair and Black Tie Plumbing are trusted leaders in foundation repair and plumbing services, proudly serving our communities with integrity, expertise, and a commitment to excellence. Perma Pier specializes in high-quality foundation solutions that protect and restore the structural integrity of homes and commercial properties, while Black Tie Plumbing delivers top-tier plumbing repair, service, and installation with a focus on professionalism and customer satisfaction. Together, we are a fast-growing organization built on strong values, a high-performance culture, and a dedication to doing the job right the first time. Position Overview We are looking for a motivated, hardworking individual to join our team and contribute to our continued growth. This is an opportunity for someone who takes pride in their work, thrives in a fast-paced environment, and isn’t afraid to roll up their sleeves and get the job done.

Requirements

Ability to prioritize and multi-task in a fast-paced environment.
Work in an office environment
Ability to handle confidential information in a discreet, professional manner.
Strong Customer Service skills.
Strong written and verbal communication skills
Proficiency with Office 365 products, including but not limited to Teams, Excel and Word.
Data entry knowledge and general math skills
Strict attention to detail- accuracy is imperative in our line of work.
Excellent organizational and analytical skills
Ability to be an effective team member and display initiative

Nice To Haves

Bilingual a plus, but not required.
Strong work ethic and a “get it done” attitude
Willingness to learn and grow within the company
Reliable, dependable, and team-oriented
Comfortable working in a hands-on, fast-paced environment
Positive mindset with a drive to succeed

Responsibilities

Professionally and empathetically answering all inbound calls for both Perma Pier Foundation Repair and Black Tie Plumbing (Construct Capital Companies). Foundation repair and plumbing issues are nerve-wracking for our clients; our team goes above and beyond to ensure their satisfaction.
Communicating with clients via email, calling back to follow through on commitments made to the client, following up on voice messages, live chat, and responding to “contact us/form fills.
Accurately completing online forms required to precisely schedule an evaluator to review the customer’s location.
Rescheduling appointments as necessary due to weather, evaluator requests, etc. and communicating these changes in a respectful and understanding manner to our clients.
Making outbound calls to ascertain a homeowner’s perception of contact with our company.
Learning about our services and understanding the intricacies of how they are performed for efficient and accurate client communication.
Upholding company standards by communicating with builders, real estate companies, and property managers professionally and with haste via inbound calls, emails, call backs, voicemails, etc.
Review the customer’s location, including, but not limited to, contracts, engineering reports, plumbing tests, team messages, etc.
Serve as a customer concierge representative and handle inbound calls to the appropriate office or location.
Ensuring all repairs are scheduled and completed in their entirety within 24 hours of being sold. From preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling, etc.) to post-repair completion client follow up.
Using Microsoft Teams for all internal communications and expeditiously answering all requests via Teams.
Responsibilities will include making follow-up calls to ensure the customer’s expectations are exceeded.