Customer Enablement Specialist

Workshop • Omaha, NE

2d

About The Position

Workshop is looking for a Customer Success (CS) Enablement Specialist to support the effectiveness and efficiency of our Customer Success teams. You’ll partner with customer-facing teams to develop and execute programs that create value for our customers and the teams that support them.
As CS Enablement Specialist, you’ll be responsible for creating foundational programs to educate customers and support their usage and adoption of the Workshop platform. This will combine skills in content creation, data analytics, project prioritization and management. A background in working in a customer-facing role like account management or customer success is also valuable.

Requirements

• Experience building one-to-many customer enablement or education programs
• Strong content creation skills across written, video, and live formats
• Comfort building processes and programs from scratch with a high level of ownership
• The ability to prioritize work based on customer impact and expected ROI
• Excellent communication skills with both internal teams and external customers
• Experience analyzing and summarizing customer or product usage data

Nice To Haves

• Previous experience in a customer-facing role, like Account Management or Customer Success

Responsibilities

• Build communications strategies to support user adoption of new and existing features
• Inspire new ways to use Workshop through user guides and best practices, and create customer-centric materials in a variety of mediums
• Surface customer usage insights and trends to support proactive Customer Success engagement
• Build and manage enablement channels, including help docs, video content, and live training sessions
• Improve reporting and visibility into customer usage, engagement, and adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees