Customer Enablement Lead

Ardoq

9d • Hybrid

About The Position

Customer Enablement Lead at Ardoq Build the programs that power consistent customer delivery at scale Why this role matters Great customer outcomes don’t happen by accident. They’re built through clear standards, strong enablement and teams who know exactly what good looks like. As our Enablement Lead you’ll design and scale the programs certifications and delivery kits that help our Professional Services teams and partners onboard customers confidently and consistently. This role sits at the centre of how we scale. You’ll translate expert knowledge into practical learning journeys and repeatable assets that support high touch low touch and tech touch delivery models. Your work will directly impact time to value delivery quality partner readiness and long term customer success. If you enjoy turning complexity into clarity and building systems that help others perform at their best this is a role where you’ll make a real difference. About Ardoq Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - five years in a row as of 2025. We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit. We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations. Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.

Requirements

• Experience designing enablement or learning programs in a SaaS services or partner environment
• Strong ability to turn expert input into clear structured learning journeys and practical assets
• Experience building or running certification frameworks and readiness models
• Comfortable using data to assess effectiveness and continuously improve programs
• Tech savvy with curiosity around digital learning tools automation and AI

Responsibilities

• Design and evolve enablement programs and certifications for Services teams and partners across different delivery tiers
• Build clear delivery kits playbooks and templates that support repeatable high quality onboarding
• Partner with Services Partner and Customer Success teams to align enablement to real delivery needs
• Track readiness and certification status and use data to improve effectiveness over time
• Identify opportunities to use automation and AI to scale learning and simplify delivery enablement

Benefits

• Employee Stock Options - share in Ardoq’s success as we grow together
• 25 days annual leave offered globally
• Enhanced parental leave available globally to support you and your family
• Retirement and insurance benefits, including travel, health, disability and life insurance
• Annual learning budget to support your growth and development
• A hybrid working policy: 3 days per week from one of our centrally located offices (London or New York)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees