Customer Education Program Manager

Klaviyo • Boston, MA

1d

About The Position

The Customer Education (CUED) Program Manager supports the systems that power Klaviyo Academy, including the LMS, the credentials platform, and the data and reporting tools used across the Academy ecosystem. This role works closely with senior Academy leadership and the Academy Program Manager to help turn strategy into clear, day-to-day execution. The focus is on keeping systems running smoothly, coordinating work across teams, and ensuring plans are implemented clearly and consistently. A key part of the role is acting as a bridge between stakeholder teams and technical teams. This person helps translate learning and program needs into clear technical requirements, and then helps stakeholders understand what execution will look like, what tradeoffs exist, and how timelines and system constraints shape delivery. This role is well suited for someone who enjoys working behind the scenes to keep platforms healthy, projects moving, and teams aligned, while building deeper ownership and technical context over time. How You Will Make a Difference Academy Systems Stewardship Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable. Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack. Technical Enablement and Execution Partner with CUED leadership to execute the Academy systems roadmap, Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability. Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Operational Strategy and Platform Operations Own the operational setup and ongoing maintenance of assigned Academy systems. Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale. Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption. Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements. Data, Reporting, and Continuous Improvement Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams. Ensure data accuracy, consistency, and usability across reporting tools and dashboards. Monitor system performance and learner signals to surface insights, risks, and improvement opportunities. Use data and operational learnings to continuously improve platform efficiency and workflows. Who You Are Experience Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale. Experience operating in environments where system reliability, data integrity, and governance are critical. Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities. Familiarity with credentialing platforms or credential programs is a plus, but not required. You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Technical and Systems Expertise Strong understanding of how learning and learner data flows between systems and data tools Hands on experience configuring platforms, managing integrations, and improving operational workflows. High proficiency with Google Sheets including pivot tables, formulas, lookups, and conditional logic. Ability to reason through system dependencies, edge cases, and scalability concerns without being an engineer. Skills and Ways of Working Systems minded operator who excels at turning strategy into stable, repeatable execution. Strong project manager who can coordinate work across technical and non technical stakeholders. Clear communicator who can explain platform behavior, tradeoffs, and impacts in plain language. Proactive, pragmatic problem solver who identifies issues and opportunities early. Motivated by building reliable, learner centered infrastructure that supports meaningful education outcomes. Systems Experience Preferred Experience working with a Learning Management System such as Skilljar Familiarity with data visualization tools such as Tableau Experience supporting a credentials platform such as Accredible Strong working knowledge of Google Sheets We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Requirements

• Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale.
• Experience operating in environments where system reliability, data integrity, and governance are critical.
• Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast.
• You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Strong understanding of how learning and learner data flows between systems and data tools
• Hands on experience configuring platforms, managing integrations, and improving operational workflows.
• High proficiency with Google Sheets including pivot tables, formulas, lookups, and conditional logic.
• Ability to reason through system dependencies, edge cases, and scalability concerns without being an engineer.
• Systems minded operator who excels at turning strategy into stable, repeatable execution.
• Strong project manager who can coordinate work across technical and non technical stakeholders.
• Clear communicator who can explain platform behavior, tradeoffs, and impacts in plain language.
• Proactive, pragmatic problem solver who identifies issues and opportunities early.
• Motivated by building reliable, learner centered infrastructure that supports meaningful education outcomes.

Nice To Haves

• Familiarity with credentialing platforms or credential programs is a plus, but not required.
• Experience working with a Learning Management System such as Skilljar
• Familiarity with data visualization tools such as Tableau
• Experience supporting a credentials platform such as Accredible
• Strong working knowledge of Google Sheets

Responsibilities

• Academy Systems Stewardship Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable. Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack.
• Technical Enablement and Execution Partner with CUED leadership to execute the Academy systems roadmap, Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability. Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Operational Strategy and Platform Operations Own the operational setup and ongoing maintenance of assigned Academy systems. Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale. Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption. Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements.
• Data, Reporting, and Continuous Improvement Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams. Ensure data accuracy, consistency, and usability across reporting tools and dashboards. Monitor system performance and learner signals to surface insights, risks, and improvement opportunities. Use data and operational learnings to continuously improve platform efficiency and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed