Customer Education Manager - FOREWARN

INTERACTIVE DATA LLC • Boca Raton, FL

1d

About The Position

Our Company:
At FOREWARN, we bring instant knowledge through innovative solutions to ensure safer engagements and smarter interactions. Leveraging powerful analytics and a massive data repository, our solutions enable organizations to gain real-time knowledge, for purposes such as verifying identity, searching for criminal histories, and validating information.

The Role:
FOREWARN’s team continues to grow as we expand our real estate clientele to ensure customers understand the full value of FOREWARN for their associations. Your role as a Customer Education Manager will be cross-functional in nature, partnering with various teams and associations to develop emerging learning experiences aligned with our FOREWARN use/educational strategy.

Requirements

• Excellent oral and written communication skills.
• Team player disposition.
• Superior organizational skills with the ability to effectively manage Salesforce reporting pertaining to prospects, opportunities, customer base and revenue forecasting.
• Skilled with Microsoft applications and Salesforce.
• Ability to communicate with both technical and non-technical customers.
• Experience creating and training education content (preferably).
• Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role.

Nice To Haves

• Prior experience in the real estate industry as a former agent, or in a role working alongside agents/brokers is a plus.

Responsibilities

• Instructional design: Designing effective and engaging educational content across different mediums is key.
• Communication: Much like their CSM counterparts, CEMs need to be excellent communicators, capable of explaining complex product functionalities in simple and easy-to-understand ways.
• Analytical: Use data to understand how customers are engaging with their content, and then use these insights to improve the content and strategy.
• Technology skills: Familiarity with various learning technologies.
• Adaptability: Adapt quickly to changes and update their materials accordingly.

Benefits

• FOREWARN offers excellent benefits including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed