Customer Education Specialist

Brandcoven • Austin, TX

13d • Remote

About The Position

Brandcoven is a leading marketing agency that provides innovative and effective solutions for businesses to reach their target audience and achieve their marketing goals. We work with a diverse range of clients in various industries, including technology, healthcare, retail, and more. Our team is dedicated to delivering exceptional results and creating meaningful relationships with our clients.

We are seeking a highly motivated and experienced Customer Education Specialist to join our team. The ideal candidate will have a strong background in customer education and training, as well as excellent communication and organizational skills. This is a remote position, and the candidate can work from anywhere in the USA.

Requirements

• Bachelor's degree in Education, Communications, or a related field
• Minimum of 3 years of experience in customer education or training
• Excellent presentation and communication skills
• Strong organizational and project management skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office and virtual training platforms

Nice To Haves

• Experience in marketing or advertising is a plus

Responsibilities

• Develop and implement customer education programs and training materials to support our clients' products and services
• Conduct training sessions for clients and their teams, both in person and virtually
• Collaborate with cross-functional teams to ensure training materials are up to date and aligned with product updates and changes
• Monitor and evaluate the effectiveness of training programs and make recommendations for improvement
• Provide ongoing support and guidance to clients to ensure a successful and positive customer experience
• Stay up to date with industry trends and best practices in customer education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level