Customer Education Manager, Certification
About The Position
Be one of the founding voices of something special. As a member of the Customer Education team, we wake up each day united by a shared mission: to drive real value for our users through a best-in-class education program that's user-centered, experimental, and data-driven. You'll work from wherever you do your best thinking, reporting to the Senior Director of Customer Education. Here, you'll make meaningful contributions to a team that takes its work seriously (but never too seriously). We're known for creating high-quality content that actually moves the needle, and we're just getting started!
Requirements
- Program builder at heart: You've designed and scaled certification or learning programs before, and you know what it takes to take something from 0 to 1 and keep improving it from there
- Data-driven, but human-centered: You measure everything, but never lose sight of the learner experience. You use data to make smarter decisions, not just to report on them
- A natural community builder: You know how to engage and energize an audience, turning users into advocates and advocates into a movement
- Comfortable with ambiguity: You thrive on early-stage teams where the playbook is still being written, and you're energized (not intimidated) by the chance to build something from scratch
- A sharp, versatile communicator: You can write compelling content, present to stakeholders, lead engaging group trainings, and translate complex platform capabilities into clear, engaging learning experiences
Responsibilities
- Own the full lifecycle of our AlphaSense Certification program — from development and optimization to delivery and expansion
- Grow the program across channels through always-on programming, microcertifications, and bespoke private certifications via professional services
- Measure and communicate the impact of certification across product adoption, lead generation, and renewal/upsell — making the case for it as a long-term investment for users and the business
- Build and nurture a thriving community of power users and advocates through training, video, surveys, and more
- Develop targeted assets and resources that keep this community ahead of AlphaSense's evolving platform capabilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
