Customer Education Associate

Box•San Francisco, CA

1d•Hybrid

About The Position

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We are a team of passionate and committed education professionals, eager to learn and grow our consulting practice. Our custom training services are hugely popular and have developed a reputation for being key to our customer's success with Box. We’re looking for someone who brings energy to virtual classroom delivery, strong communication skills to engage stakeholders at all levels, and a thoughtful approach to driving user adoption through both education and change management practices. Every business in the world is looking to modernize the way that they work. As the leader in Intelligent Content Management, Box is the only company that can help enterprises transform how people work together on content with AI-native capabilities. We need to empower our customers through this transformation journey. That’s where you come in. WHAT YOU'LL DO Build collaborative relationships with a range of customers spanning industries Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box and long-term behavior change Design and deliver dynamic and engaging learning experiences across different mediums (written, live-delivery via webinar, recorded video, etc.) Partner with client stakeholders to identify change impacts, overcome adoption barriers, and develop education and change management strategies that support successful transformation Work closely with a cross-functional team of implementation, change management, and technology consultants to identify sophisticated content use-cases, overcome the people-centric challenges of moving to a cloud environment and help create education and change management solutions that address your clients' business needs Support the development of practical change and adoption activities such as key messaging, communications, and enablement plans Help customers successfully transition to new ways of working in a cloud environment through a blend of education and adoption support WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. You are passionate about technology and its impact on the enterprise You are curious about what drives user behavior and successful adoption of new tools You are an excellent communicator and build trusting relationships with internal and external stakeholders You can distill complex ideas into powerful messaging and meet people where they are in their technology know-how You can partner effectively with cross-functional teams in order to deliver high-value education and change management deliverables tied to a transformative vision You can measure results to drive continuous improvement in your client engagements You’re curious and a lifelong learner who isn’t afraid of pushing the boundaries of the education field and is open to expanding into adjacent consulting skills Here’s the fine print: You have led engaging virtual and in person training sessions and your classroom participants raved about your sessions You have built education curricula in consultation with clients to drive adoption, change, and business results You have developed change management strategies and deliverables to drive successful technology adoption outcomes You have some familiarity with the latest trends in the learning field and with e-learning development You have exposure to, or interest in, change management concepts such as stakeholder engagement, communications, or adoption planning You may have experience with visual design suites (Adobe Suite, Camtasia, Articulate 360, etc.) or video-editing. 3+ years of experience in education or technology training roles Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

Requirements

You are passionate about technology and its impact on the enterprise
You are curious about what drives user behavior and successful adoption of new tools
You are an excellent communicator and build trusting relationships with internal and external stakeholders
You can distill complex ideas into powerful messaging and meet people where they are in their technology know-how
You can partner effectively with cross-functional teams in order to deliver high-value education and change management deliverables tied to a transformative vision
You can measure results to drive continuous improvement in your client engagements
You’re curious and a lifelong learner who isn’t afraid of pushing the boundaries of the education field and is open to expanding into adjacent consulting skills
You have led engaging virtual and in person training sessions and your classroom participants raved about your sessions
You have built education curricula in consultation with clients to drive adoption, change, and business results
You have developed change management strategies and deliverables to drive successful technology adoption outcomes
You have some familiarity with the latest trends in the learning field and with e-learning development
You have exposure to, or interest in, change management concepts such as stakeholder engagement, communications, or adoption planning
3+ years of experience in education or technology training roles

Nice To Haves

You may have experience with visual design suites (Adobe Suite, Camtasia, Articulate 360, etc.) or video-editing.

Responsibilities

Build collaborative relationships with a range of customers spanning industries
Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box and long-term behavior change
Design and deliver dynamic and engaging learning experiences across different mediums (written, live-delivery via webinar, recorded video, etc.)
Partner with client stakeholders to identify change impacts, overcome adoption barriers, and develop education and change management strategies that support successful transformation
Work closely with a cross-functional team of implementation, change management, and technology consultants to identify sophisticated content use-cases, overcome the people-centric challenges of moving to a cloud environment and help create education and change management solutions that address your clients' business needs
Support the development of practical change and adoption activities such as key messaging, communications, and enablement plans
Help customers successfully transition to new ways of working in a cloud environment through a blend of education and adoption support

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