Manager, Customer Education Design

Figma • San Francisco, NY

1d • Remote

About The Position

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education. To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagogically sound content—including courses, videos, and hands-on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first-time activation to advanced skill development. Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross-functional partners across customer education and go-to-market teams will be essential to ensure impact and consistency. This role also involves establishing clear and predictable team rhythms, grounded in well-defined roles, standardized processes, and measurable outcomes. This is a player-coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity. This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Requirements

• Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar)
• Proven ability to deliver high-quality learning content at scale
• Strong communication and stakeholder management skills, with experience collaborating with cross-functional partners, especially in go-to-market functions
• Ability to move with velocity, pivoting when needed to support updated priorities
• Have strong technical aptitude, are proficient in AI tools, and have hands-on experience with Figma or similar technologies

Nice To Haves

• Experience building learning programs for SaaS or design tools

Responsibilities

• Lead and manage a team of Education Designers and Motion Designers to deliver high-quality multimedia learning experiences
• Own the Figma Learn property and be responsible for continued updates and optimization
• Oversee the development of education resources
• Partner closely with cross-functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals
• Ensure learning content supports key product launches and broader customer education programs
• Provide clear, timely coaching and feedback to support team growth and performance
• Establish and maintain effective team rhythms, planning processes, and communication practices

Benefits

• Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
• Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees