Customer Demand Analyst

Printpack•Atlanta, GA

About The Position

Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Atlanta, Georgia. Successful candidates are highly self-motivated, customer-focused, and thrive in dynamic environments. The ideal candidate has strengths in the areas of developing relationships, analyzing and interpreting, communicating, prioritizing, and problem-solving. Printpack is one of the most innovative and progressive packaging companies in the world and it embodies the employee-centric values established by its founder, J. Erskine Love Jr. in 1956. Printpack’s competition can buy the same equipment and materials, but the difference has always been the people who walk their plant floors and stroll through their hallways. There is no question that Printpack’s associates are a major factor in why their customers have faithfully relied on the Printpack level of service for over 60 years. Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families. Some of their competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards. The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should “provide opportunities for personal fulfillment and growth commensurate with each individual’s highest level of competence and degree of contribution.” As an equal opportunity employer, Printpack remains focused on creating an inclusive environment. One that embraces diversity as an enhancement to their work culture and a vital contributor to their success. Printpack is “Converting Vision into Value” for their associates, their community, their customers, and hopefully…for you.

Requirements

Excellent customer service, interpersonal, and communication skills
A college degree in a related discipline is preferred but not required

Nice To Haves

Highly customer-focused, with an ability to work effectively with internal and external customers and teams
Exceptional oral and written communication skills
Ability to work well under pressure with a sense of urgency while managing multiple competing priorities.
Self-direction and self-motivation / ability to make sound decisions independently
Proficient in Windows and Microsoft Office Suite
Familiarity with Order Management Systems is desirable, but not required

Responsibilities

Manages day-to-day operations planning on behalf of specific Printpack customers.
Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.
Analyzes forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.
Processes items, orders, and shipment releases accurately and promptly to ensure the customer has the right products at the right time.
Serves as the point of contact between the customer and internal groups on daily operational matters.
Develops and maintains reports that support the customer and internal groups, such as inventory and order status reports, trial reports, etc.
Develops and maintains relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service, to facilitate the flow of orders and information