Customer Demand Analyst

Printpack • Atlanta, GA

14h

About The Position

Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Atlanta, Georgia. Successful candidates are highly self-motivated, customer-focused, and thrive in dynamic environments. The ideal candidate has strengths in the areas of developing relationships, analyzing and interpreting, communicating, prioritizing, and problem-solving.

Requirements

• Excellent customer service, interpersonal, and communication skills
• A college degree in a related discipline is preferred but not required

Nice To Haves

• Highly customer-focused, with an ability to work effectively with internal and external customers and teams
• Exceptional oral and written communication skills
• Ability to work well under pressure with a sense of urgency while managing multiple competing priorities.
• Self-direction and self-motivation / ability to make sound decisions independently
• Proficient in Windows and Microsoft Office Suite
• Familiarity with Order Management Systems is desirable, but not required

Responsibilities

• Manages day-to-day operations planning on behalf of specific Printpack customers.
• Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.
• Analyzes forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.
• Processes items, orders, and shipment releases accurately and promptly to ensure the customer has the right products at the right time.
• Serves as the point of contact between the customer and internal groups on daily operational matters.
• Develops and maintains reports that support the customer and internal groups, such as inventory and order status reports, trial reports, etc.
• Develops and maintains relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service, to facilitate the flow of orders and information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level