Customer Content Specialist

Altium • Los Angeles, CA

4d • $60,000 - $80,000

About The Position

We’re looking for a Customer Content Specialist who will define and scale how users learn, adopt, and succeed with Duro PLM. This role is ideal for someone who puts customers first, dives deep into complex products with curiosity, and communicates technical concepts simply and clearly. As Duro scales to hundreds of thousands of users, you’ll be foundational in shaping our documentation strategy, defining our voice, and setting best practices. You will translate complex workflows into clear, engaging, user-focused guidance that drives adoption and long-term value. This role blends technical writing and customer support with marketing enablement & product-led growth. You may be looking to grow as a Technical Writer, or grow into Customer Success, Product Management, or Marketing.

Requirements

• Bachelor’s Degree in engineering, communications, technical writing, or a related field; or equivalent experience.
• 2-5 years of technical writing experience, or a strong portfolio
• Excellent written & verbal communication skills: must be able to explain complex information in a clear, concise, and accurate manner.
• Critical thinking & analytical skills, with the ability to analyze complex products and processes, and understand them from the end-user perspective.
• Collaboration & interpersonal skills: the ability to work effectively with subject matter experts, engineers, and product users to gather information.
• Adaptability, curiosity, and user-centricity: a quick learner who understands new technologies and processes, while always putting the end-user first.

Nice To Haves

• A portfolio, coursework, or other background in a specialized technical field is preferred.
• You have a customer-first mindset and a genuine curiosity about how users learn and apply product knowledge.
• You have strong written communication skills , and are able to simplify complex concepts into clear, usable guidance.
• You’re familiar with engineering or manufacturing practices, or excited to learn quickly.
• You’re comfortable with cross-functional investigation - tracking down information, validating it, and making it useful.
• You’re creative and data-driven - you know the best solution isn’t always an article: it could be video, diagram, chatbot content, or more.
• You effectively use AI and modern tools in your workflows — whether that’s to streamline documentation creation, support a customer-ready chatbot, or refine processes.
• You thrive in a fast-paced startup environment and can balance multiple priorities.

Responsibilities

• Learn the ins and outs of Duro PLM by partnering deeply with Product, Engineering, and Customer Success teams.
• Interview subject matter experts to uncover happy-path workflows, edge cases, and strategic best practices.
• Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases.
• Turn customer questions, support tickets, and feedback into better self-service content.
• Define Duro’s documentation standards, structure, voice, and best practices.
• Prioritize work to deliver the highest customer impact in a rapidly evolving product environment.
• Experiment with content formats (written guides, videos, graphs, interactive help), test hypotheses, and iterate using data and feedback.

Benefits

• 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts
• ❤️ Basic Life and AD&D insurance; disability coverage where applicable
• 🌅 Retirement 401(k) Plan Option with Altium match
• 🧘 Employee Assistance Program
• 🏖 Paid holidays plus a “Choice Day” off per quarter
• ✈️ Paid time-off on arising schedule upon key milestones
• 🤒 Sick time for Dr. appointments or family health needs
• 👶 Family medical, maternity, paternity, and military leave
• 🏡 Flexible working arrangements available based on role and location
• 🥳 Employee referral program
• 🌍 Remote working abroad program
• 📚 Professional development support and resources
• 🥪 Free lunch, snacks, and drinks in the office
• 🚗 Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level