Customer & Member Communications Content Specialist

Revive•Ponte Vedra Beach, FL

About The Position

The Customer & Member Communications Content Specialist plays a key role in turning complex healthcare offerings into clear, actionable messaging that drives real member behavior — from first-time activation through long-term engagement. You will work closely with product, customer success, and lifecycle marketing teams to ensure every communication Revive sends is intentional, consistent, and effective. Beyond content strategy, you will own the execution of customer communications — building, testing, and delivering messages that reach the right people at the right time.

Requirements

1–3 years of experience in content, marketing, or communications
Strong writing skills with a focus on clarity, structure, and action
Experience creating:
Email communications
Educational or product-related content
Client-facing materials (docs, decks, or toolkits)
Hands-on experience with an email platform (ClickDimensions, HubSpot, Marketo, etc.)
High attention to detail—you catch what others miss
Experience using AI tools (ChatGPT, Claude, etc.) to improve speed and output quality
Ability to collaborate across teams and incorporate feedback quickly

Nice To Haves

Experience in healthcare, benefits, or digital health
Exposure to B2B2C or lifecycle marketing environments
Familiarity with HIPAA-aware or regulated content

Responsibilities

Content Creation (Customer + Member)
Write clear, high-impact content across:
Customer emails and enablement materials
Member-facing campaign content (used by our customers and in Braze by the Lifecycle team)
Special programming and educational resources
Customer toolkits, decks, and digital materials
Positioning our care model within messaging people truly understand—and can act on
Customer Communications
Build and send customer-facing emails (product updates, announcements, onboarding communications)
Manage formatting, QA, testing, and scheduling within ClickDimensions
Ensure every communication is accurate, polished, and aligned with brand and strategy
Partner with Customer Success to support client rollout and adoption
Lifecycle Content Support
Partner with the Engagement Marketing Manager to support member lifecycle campaigns
Provide content for onboarding, feature adoption, and seasonal campaigns
Ensure alignment between customer communications (ClickDimensions) and member messaging (Braze)
Messaging Consistency Across the Ecosystem
Maintain a cohesive voice across:
B2B (HR leaders, benefits teams): sharp, strategic, confident
B2C (members): clear, motivating, frictionless
Act as a quality control layer across all outbound communication