Customer Connectivity Specialist

Saia Inc. • Johns Creek, GA

3d

About The Position

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Collaborates with national accounts and electronic data interchange support to coordinate and implement projects for customers.

Nice To Haves

• Associate degree in business or a related field.
• 2+ years of transportation, data analysis, or customer service experience.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Collects data and business requirements from customers by analyzing key documents, such as trading partner profiles, customer scorecards, and electronic data interchange specifications.
• Prepares internal reports to update management on account statuses.
• Communicates daily with internal and external stakeholders.
• Processes data service requests to analyze and resolve technical issues.
• Delivers verbal and written communication to senior executives.
• Monitors industry trends and best practices to enhance customer connectivity strategies.

Benefits

• At Saia, your success is our success!
• That’s why we work hard to provide you with what you need to build an awesome career.
• We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees