Customer Community Manager

DXC Technology•Charleston, SC

12d•Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com. At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation. The Customer Community Manager is responsible for the end-to-end execution of the community strategy and the ongoing evaluation of the effectiveness of the membership-based programs. This role balances strong hands-on contribution with collaboration ensuring Customer Advisory Councils (CACs), Product Advisory Groups (PAGs) and User Groups (UGs) are planned, executed, measured and followed through with consistency, quality and accountability. This role requires a dynamic professional who is comfortable doing the work with strong executive presence, exceptional attention to detail and a strong focus on execution and ownership. The Customer Community Manager combines community strategy, customer event delivery, advanced analytics and disciplined end-to-end project management to translate customer insights into actionable outcomes that influence product direction, go-to-market strategy and customer advocacy.

Requirements

Bachelor’s degree or equivalent practical experience
Experience leading customer communities, advisory councils, customer events, customer success or stakeholder engagement programs
Demonstrated ability to engage and influence executive-level internal and external stakeholders
Advanced proficiency in Excel, data analysis and performance reporting
Experience building dashboards and analytics using tools such as Power Bi and CRM platforms (Salesforce preferred)
Strong project management skills with the ability to manage multiple initiatives and events at scale with a high attention to detail and operational excellence
Demonstrated experience developing executive presentations, including advanced PowerPoint skills
Exceptional written and verbal communication skills, with the ability to synthesize complex insights for executive audiences.

Responsibilities

Customer community delivery and execution
Partner with other members of the Customer Advocacy team to support the full lifecycle of CACs, Product Advisory Groups (PAGs) and User Groups (UGs) from strategy and planning through execution, follow-up, reporting and value realization
Act as a trusted advisor to executive sponsors and senior leaders
Drive consistency, scalability and excellence across all customer community engagements
Establish clear objectives, success criteria, milestones and owners in conjunction with key stakeholders
Program and project management
Manage complex, multi-stakeholder initiatives with strong attention to the development timelines, dependencies and deliverables
Establish standardized meeting and event preparation, facilitation and post-engagement follow-up processes across all community engagements
Track all actions to ensure activities are documented, assigned, tracked and closed within defined SLAs
Follow up with internal stakeholders to support completion of agreed next steps.
Data, analytics and insights
Create and lead internal communities of practices to facilitate sharing of best practices across regional leaders
Define, implement and manage success metrics for customer communities and events (e.g., NPS, participation rates, engagement trends, closed-loop actions) in conjunction with community owners
Develop and publish quarterly customer community impact reports, including scorecards, trend analysis and business outcomes
Build and maintain dashboards (e.g., advanced Excel, Power BI, Salesforce) for real-time monitoring and executive reporting
Translate qualitative and quantitative feedback into clear, actionable recommendations with measurable impact
Stakeholder engagement
Lead the planning of high-impact customer community engagements with strong attention to detail across agendas, speakers, materials logistics and follow-up
Partner closely with product management, sales, product marketing, delivery and leadership teams to ensure customer insights and event outcomes inform decision-making
Ensure clear executive sponsorship, governance and accountability for community-driven initiatives
Membership and community management
Own and maintain accurate membership rosters for all CACs, PAGs and UGs.
Manage member onboarding, offboarding, invitations and communications with consistency
Ensure data integrity across membership lists, attendance tracking and engagement records
Communication and executive presentation development
Develop executive-ready presentations and materials, including PowerPoint decks, readouts, scorecards and insight summaries
Prepare internal meeting agendas, briefing documents and summaries with clear actions and owners.
Maintain transparency and accountability through regular reporting and stakeholder updates