Customer Collaboration Manager

Henkel group • Nashville, TN

3d • $90,000 - $115,000

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

• Bachelor's degree required or 7+ years of relevant experience may be considered
• Experience in Excel, Word, PowerPoint, SAP, and Power Bi
• Experience with Datalliance or similar software
• Knowledge of CPG industry in the supply chain field

Responsibilities

• Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
• Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions.
• Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits.
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
• Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
• Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
• Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level