Customer Care Specialist
About The Position
ESSENTIAL FUNCTIONS Answer incoming calls and document claim file activities for multi-state workers’ compensation claims. Set up new losses and document claims file activities upon loss intake. Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests. Assist clients with MPN/HCN/MCO network provider lookups. Update the customer notes for accounts with special handling. Handle unidentified mail. Review and sort outgoing indemnity and medical checks. 8. Other duties and projects as assigned. COMPETENCIES/QUALIFICATIONS Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills. Thorough knowledge of workers’ compensation claims procedures and policies Possess a strong understanding of human nature and motivation principles. Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity. Computer literacy including strong familiarity with Microsoft Office Suite. Ability to type 45 WPM. Responsiveness to changing business needs. Ability to work with limited supervision. Ability to multi-task while also maintaining attention to detail. Ability to adhere to the code of ethical conduct. EDUCATION/EXPERIENCE REQUIREMENTS Minimum Education: High School Diploma or equivalent. Preferred Education: College degree preferred. 1 -2 years of customer service experience preferably over the phone. Desire for career development within the insurance industry. WORK ENVIRONMENT This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, telephones, photocopiers, fax machines and the like. PHYSICAL REQUIREMENTS Candidate should be able to hear clients and talk with clients over the telephone. Sitting for 4+ hours of time is usual in this role. Candidate should be able to lift 10-15 pounds. Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands. Candidate should be able to use their hands and arms to reach for standard items. Candidate must be able to use close, distance, and color vision.
Requirements
- Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.
- Thorough knowledge of workers’ compensation claims procedures and policies
- Possess a strong understanding of human nature and motivation principles.
- Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.
- Computer literacy including strong familiarity with Microsoft Office Suite.
- Ability to type 45 WPM.
- Responsiveness to changing business needs.
- Ability to work with limited supervision.
- Ability to multi-task while also maintaining attention to detail.
- Ability to adhere to the code of ethical conduct.
- Minimum Education: High School Diploma or equivalent.
- Candidate should be able to hear clients and talk with clients over the telephone.
- Sitting for 4+ hours of time is usual in this role.
- Candidate should be able to lift 10-15 pounds.
- Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands.
- Candidate should be able to use their hands and arms to reach for standard items.
- Candidate must be able to use close, distance, and color vision.
Nice To Haves
- College degree preferred.
- 1 -2 years of customer service experience preferably over the phone.
- Desire for career development within the insurance industry.
Responsibilities
- Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.
- Set up new losses and document claims file activities upon loss intake.
- Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
- Assist clients with MPN/HCN/MCO network provider lookups.
- Update the customer notes for accounts with special handling.
- Handle unidentified mail.
- Review and sort outgoing indemnity and medical checks.
- Other duties and projects as assigned.
Benefits
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
- … and so much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
