Customer Care Specialist- HYBRID

TEKsystems•Woolwich Township, NJ

6d•$18 - $20•Hybrid

About The Position

TekSystems is currently hiring for a Customer Care Specialist in Swedesboro, NJ! This position would start on site and then go HYBRID after training (some on site and some remote days)! Deliver customer service with kindness, empathy, understanding, and patience Efficiently navigate patient and prescriber profiles across systems Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. Cohesively work with a team, as well as independently Ability to interact with team members across pharmacy and fulfillment facilities. Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Requirements

1-5 years of Call Center Experience OR Pharmacy Experience.
Strong customer service and communication skills
Administration and data entry
Willing to get a pharmacy technician license
Comfortable training fully on-site and working a hybrid schedule

Responsibilities

Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities.
Maintain a positive and professional attitude while keeping our pet patients and customers front and center.