Manager, Customer Care (Hybrid)

CareSource

1d • $83,000 - $132,800 • Hybrid

About The Position

Job Summary: The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues. Essential Functions: Ensure quantitative and qualitative objectives are used to meet performance objectives Manage staffing and scheduling functions Compile reports and departmental communications Participate in strategic planning and recommendation of action plans Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring Lead/participate in strategic department/company projects Recommend process improvements Maintain positive relationship with internal and external customers Perform any other job duties as requested Education and Experience: Bachelor Degree in business related field or equivalent years of experience required Minimum of three (3) years of previous management/leadership experience preferred Previous experience in an HMO environment or related industry preferred Competencies, Knowledge and Skills: Proficient in Microsoft Word, Excel, and PowerPoint Knowledge of Medicaid Familiarity of healthcare field Strong management skills Strong collaboration and conflict resolution skill sets Proven leadership with the ability to build relationships, collaborate and influence at all levels Ability to work in a fast-past environment Attention to detail Ability to develop, prioritize and accomplish goals/time management Strong decision making and problem solving skills Exceptional written and verbal communication skills Ability to work independently and within a team environment Effective active listening and critical thinking skills Display a customer service, member-focused orientation Licensure and Certification: None Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation Range: $83,000.00 - $132,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-KM1 The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.

Requirements

• Bachelor Degree in business related field or equivalent years of experience required
• Minimum of three (3) years of previous management/leadership experience preferred
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of Medicaid
• Familiarity of healthcare field
• Strong management skills
• Strong collaboration and conflict resolution skill sets
• Proven leadership with the ability to build relationships, collaborate and influence at all levels
• Ability to work in a fast-past environment
• Attention to detail
• Ability to develop, prioritize and accomplish goals/time management
• Strong decision making and problem solving skills
• Exceptional written and verbal communication skills
• Ability to work independently and within a team environment
• Effective active listening and critical thinking skills
• Display a customer service, member-focused orientation

Nice To Haves

• Previous experience in an HMO environment or related industry preferred

Responsibilities

• Ensure quantitative and qualitative objectives are used to meet performance objectives
• Manage staffing and scheduling functions
• Compile reports and departmental communications
• Participate in strategic planning and recommendation of action plans
• Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
• Lead/participate in strategic department/company projects
• Recommend process improvements
• Maintain positive relationship with internal and external customers
• Perform any other job duties as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees