Customer Care Specialist

TEKsystems•Woolwich Township, NJ

21h•$18 - $20•Hybrid

About The Position

Deliver customer service with kindness, empathy, understanding, and patience Efficiently navigate patient and prescriber profiles across systems Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. Cohesively work with a team, as well as independently Ability to interact with team members across pharmacy and fulfillment facilities. Maintain a positive and professional attitude while keeping our pet patients and customers front and center. New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday. Weeks 1–3: M–F, 8 AM–4:30 PM Weeks 4–6: M–F, start times may be 9 AM or 10 AM. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician. The available shift after the six weeks of in-classroom training is 11:30 a.m. to 8:00 p.m. until the next shift bid, where this may change. One Saturday a month of work to be expected.

Responsibilities

Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities.
Maintain a positive and professional attitude while keeping our pet patients and customers front and center.