Customer Care Specialist

The Third Estimate • Solon, OH

2d • $18 - $28 • Onsite

About The Position

📞 Customer Care Specialist Where your voice turns into paychecks Exterior Home Improvement | Solon, OH Full-Time | Day Shift | Rotating Saturdays (weekday off included) $18–$28/hr + UNCAPPED commission This is NOT a “just answer the phones” job. This is a high outbound, performance-driven role for people who know how to talk to homeowners, think on their feet, and turn conversations into real opportunities. If you like the sound of steady base pay + commission that isn’t capped , and you want your effort to show up on your paycheck — keep reading. 🎧 What You’ll Be Known For You are the first voice homeowners hear when they reach out to The Third Estimate — and that matters.

Requirements

• Sound confident and professional on the phone
• Enjoy a fast-paced, high-energy environment
• Are competitive and motivated by commission
• Can juggle multiple conversations and tasks
• Pay attention to details and follow through
• Are comfortable using technology and CRM systems
• 1–2+ years in customer service, inside sales, or a call-center environment
• High school diploma or GED

Nice To Haves

• Home improvement or construction experience is a plus — not required

Responsibilities

• Handle a steady flow of inbound and outbound calls
• Ask smart questions and actively listen to homeowners’ needs
• Educate customers on roofing, siding, windows, and exterior services
• Confidently set quality appointments for our Sales team
• Re-engage warm leads and past customers
• Work closely with Sales & Operations to keep jobs moving smoothly
• Document calls accurately in our CRM
• Hit (and exceed) daily and monthly performance goals

Benefits

• Predictable weekday schedule
• Paid weekday off when you work a Saturday
• Clear expectations and performance metrics
• Ongoing coaching and development
• Real advancement opportunities
• Supportive, team-first environment
• Leadership that invests in your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees