Customer Care Specialist

Costa Solutions•La Porte, TX

3d•$20

About The Position

Reporting to the Customer Care Manager, the Customer Care Specialist’s primary responsibility is to provide administration of all customer-facing activities such as order processing, billing, container tracking, chassis auditing, and other items that deliver best in class service to Costa’s clients’ customers. This position requires strong multi-tasking skills, product knowledge, and superior communication ability. This is a non-exempt, hourly position.

Requirements

Previous drayage with VIntermodal experience preferred
Demonstrated strength in project and teamwork
Positive orientation to problem solving
Excellent communication skills both verbal and written
Strong mathematical abilities
Advanced skills in Microsoft Office including Excel, Word
Capable of critical analysis
Self-motivated with strong decision-making abilities
Can-do, positive service attitude
Independent thinking and problem-solving skills
Attention to detail and accuracy
Ability to multi-task
Impeccable follow-through and commitment to quality customer service
Desires fast paced environment
High School Diploma or GED
Approximately 3 months relevant experience

Nice To Haves

Bachelor’s degree in business administration or related field

Responsibilities

Manage and process delivery orders from the orders mailbox
Process deliveries in container management system, VIntermodal
Trace and trace orders in port terminal to verify most recent information is entered
Review ops reports and update VI accordingly as needed
Keep customer requirement manuals updated in VIntermodal with changing requirements
Assist Customer Service in scheduling and communicating with customers as needed
Notify containers ready in VI
Assist in troubleshooting driver trouble tickets
Creates and update location profiles in computer system
Create and process reports as needed
Assist customer care group in reviewing and auditing chassis and per diem invoices to confirm billing is correct and ensure we are charging back customers what they are responsible for
Other projects as assigned by management
Other tasks as requested
Regular attendance is a required function of the position