Customer Care Specialist
About The Position
TEKsystems is supporting a client actively hiring for customer care specialists for a hybrid role in Swedesboro, NJ. This position will interact with customers and process their prescription orders. Applicants with strong customer service skills and available to work an evening shift, 11:30am-8pm, are encouraged to apply. Description Provide strong communication and empathy to customers Efficiently navigate systems to provide service in a timely fashion Ability to critically think and react to different customer situations Ability to interact with team members across different departments Maintain a positive and professional attitude
Requirements
- Strong customer service and communication skills
- Data entry and administration skills
- Must be willing to get a NJ pharmacy technician license during the training period
Nice To Haves
- Prior call center experience preferred
Responsibilities
- Provide strong communication and empathy to customers
- Efficiently navigate systems to provide service in a timely fashion
- Ability to critically think and react to different customer situations
- Ability to interact with team members across different departments
- Maintain a positive and professional attitude
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
