CUSTOMER CARE SPECIALIST

GHP Management Corporation•Santa Clarita, CA

1d•$18 - $19•Onsite

About The Position

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.

Requirements

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
Personable, positive, team-oriented mindset.
Ability to multitask, work independently, manage competing requests and priorities.
High school diploma or equivalent experience.
1-3 years’ experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management.
General computer skills required.
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation.

Nice To Haves

Knowledge of Fair Housing preferred.

Responsibilities

Acts as first level of contact for all resident inquiries, service requests and concerns
Creates a sense of community and an outstanding living experience for residents
Resolution driven and promotes positive, proactive resident relations
Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
Efficiently handle resident requests and concerns
Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
Plan and host community events
Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents