Customer Care Specialist

City Property Management • Phoenix, AZ

21h • $18 - $20

About The Position

We're seeking a dynamic, skilled, and friendly Customer Care Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, genuinely enjoys helping people, and demonstrates patience and compassion even in challenging situations. As our first point of contact for homeowners, you'll play a crucial role in providing exceptional customer service while continuously learning about the growing HOA industry.

Requirements

• Outstanding customer service experience
• Excellent verbal and written communication skills
• Strong computer proficiency
• Minimum typing speed of 40 WPM
• Ability to maintain confidential information
• Detail-oriented with strong organizational skills
• Professional phone etiquette
• Ability to work under supervision and meet deadlines
• Reliable with excellent attendance record

Nice To Haves

• Previous customer service experience in a high-volume environment
• Strong problem-solving abilities
• Patience and empathy in challenging situations
• Ability to maintain composure under pressure
• Excellent listening and comprehension skills
• Professional and positive demeanor

Responsibilities

• Manage high volume of incoming calls on multi-line telephone system
• Provide 70-75% first-call resolution for homeowner inquiries
• Create and complete detailed phone logs for all calls
• Respond to homeowner inquiries via phone and email
• Communicate effectively to resolve complaints and account-related issues
• Gather and relay accurate information when transferring calls to management team
• Process access device requests within 24 business hours, including: Device setup in CityCync Fob and access card programming Handling pickup or USPS mail requests Troubleshooting as needed
• Assist homeowners with: ACH (auto-debit) application process Check by phone payments Online account creation and management Password resets and account access Verify account balances for walk-in payments
• Support property managers with billing and accounting questions
• Process incoming mail daily
• Cover front desk duties during lunch breaks
• Check and distribute general voicemail messages daily
• Maintain accurate records and documentation
• Handle additional tasks as assigned

Benefits

• 401(k) with company matching
• Comprehensive insurance (health, dental, life)
• Health savings account
• Paid time off
• Paid federal holidays
• Flexible schedule
• Employee assistance program
• Employee referral program
• Opportunity for growth in the HOA industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed