Customer Care Specialist-Day Shift-9am-6pm/Hybrid Work Schedule
About The Position
Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place! We are seeking an out of the box thinking, dependable, hardworking, Customer Care Specialist. Applicants should be experienced problem solvers who can work effectively with our customers and across Budderfly teams.
Requirements
- Demonstrated experience in customer phone service
- Experience problem solving and providing resolution to billing and other customer care issues
- Minimum HS Degree
- Available Monday-Friday, 9 AM - 6 PM/On-site-Shelton, CT-Headquarters
- Start Immediately
- Strong interpersonal, analytical, verbal and written communication skills
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Ability to work rotational weekend/holiday call
- Passion for energy savings
Responsibilities
- Act as Liaison with management and our customers
- Provide dedication to improve customer service and business productivity
- Proactively manage customer portfolio including billing, IoT, monitoring and customer reach-out.
- Provide excellent and timely customer service through phone, email, chat
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
