Customer Care Specialist I (Manheim)

Cox Enterprises • Statesville, NC

3d • $17 - $25 • Hybrid

About The Position

Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). Listen actively to customers and demonstrate professionalism in all interactions. Troubleshoot and resolve standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions in company systems. Follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution. Support customer education and training as needed. Maintain customer relationships through quality service delivery. Perform related duties as assigned by the supervisor.

Requirements

• High School Diploma/GED
• Generally, less than 2 years of experience
• Schedule – must have flexibility to work evenings, weekends, holidays as required.
• Multi-task and prioritize required.
• Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment.
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• To be employed in this role, you’ll need to clear a pre-employment drug test.
• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Nice To Haves

• Experience working in the automotive industry.
• Bilingual English-Spanish is preferred

Responsibilities

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED