Customer Care Specialist I
About The Position
World Oil Environmental Services is hiring a Customer Care Specialist in Fontana, CA! Hourly pay is $19.00/ Hour Join Our Team!! At World Oil we strive to be an employer of choice by recruiting, developing, and retaining a high performing and diverse workforce. As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees. World Oil values its amazing workforce that has contributed to the company’s success for over 80 years! Learn more about us at: https://worldoilcorp.com/about-us/ . As part of the Company’s employment screening process, any applicant, to who an offer of employment is made must pass a test for controlled substances, under the procedures of World Oil Drug & Alcohol policy. Employment offers are conditioned on a negative test result. Position Summary: The Customer Care Specialist l uses in-depth knowledge of our products, service, and systems to deliver world class customer service to our internal and external customers. The position resolves routine to basic problems and communicates solutions as applicable. The position has a moderate understanding of the general aspects of the job and works under the close direction of the manager in the department.
Requirements
- High School Diploma or equivalent (G.E.D.).
Nice To Haves
- Previous experience in a office setting and providing customer service preferred.
- Previous experience with Microsoft Outlook, Excel and Word preferred
Responsibilities
- Answers inbound calls, responds to inquiries and redirects callers to the appropriate area.
- Provides timely and accurate information to callers, documents applicable call information and escalates any concerns to a manager or supervisor.
- Processes orders and service requests according to the department’s policies and procedures.
- Performs daily audits on shipping documents to ensure compliance and processes completed paperwork as required.
- Completes Basic Level l type tasks and assignments: Daily scanning of completed service orders.
- Preparing paperwork for driver’s weekly routine services.
- General scanning, printing, and photocopying.
- Fulfilling daily document requests.
- Provides or updates customers with driver’s estimated time of arrival.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
