Customer Care Representative

Badger Infrastructure Solutions Ltd • Brownsburg, IN

7h

About The Position

The Customer Care Representative (CCR) will serve as the first point of contact for customers and potential customers to provide product/service information, answer questions, and assist in problem resolutions by routing calls to the appropriate department. Your main accountability will be to answer calls on our multiline phone system, ensuring the callers reach their intended parties with expert customer service skills. CCR’s will be expected to work either first shift (7am-4pm) or second shift (11am-8pm) depending on position availability. This position is temporary and is expected to last through August 2026.
The compensation for this position will be commensurate with education or work experience.
Badger Infrastructure Solutions is the industry leader in non­-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.

We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.

There has never been a better time to join and grow with Badger.

Requirements

• Education: High school diploma
• Minimum one year in an office environment; Experience working with word processing, spreadsheets, printers, copiers, scanners, faxes, and call forwarding systems desired.
• Dedication to customer satisfaction
• Friendly & professional customer service (internal & external)
• exceptional interpersonal and communication skills.
• Experience answering multi-line phone and routing calls to appropriate people
• Excellent written and verbal communication skills.
• Basic knowledge of computer software and office systems.
• Customer Relation Management (CRM) and Microsoft Office skills preferred.

Responsibilities

• Answers, screens, forwards, and routes all incoming phone calls (via ShoreTel system) in a professional manner.
• Provides proactive customer outreach and service including resolving customer complaints.
• Collects and analyzes customer feedback
• Maintains digital records of contact with customers and the outcomes of their interactions
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Benefits

• Generous bi-weekly pay
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Valuable Employee Training Program(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED