Customer Care Representative

realtor•Phoenix, AZ

2d•$20•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Customer Care Representative at Realtor.com ® Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week) We are currently hiring Customer Care Representative professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self starter and an ability to quickly adapt to change are required in this fast paced high volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries. Top reasons to apply today: Growth Opportunities; Advance your career in a dynamic real estate tech company with merit-based promotions. Great Pay & Perks; Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more. Make an Impact ;Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role.

Requirements

Minimum two years of customer service experience preferred, ideally in a call center environment
Must be willing to work in a heavy phone-based environment
Must be able to work independently and in a team environment
Must be able to to type, talk and navigate systems simultaneously
Typing words per minute - minimum expectation 35-40 WPM
Ability to multi task and adapt to changing business needs
Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
Must have understanding of internet navigation and tools
Excellent communication skills, both verbal and written
Excellent track record of attendance
Must have High School diploma or equivalent

Nice To Haves

Experience with performing outbound calls is a plus

Responsibilities

Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Update customer information in the customer service database, Salesforce with detailed notation of each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
Utilizing effective communication and problem-solving skills via inbound phone to handle l customer inquiries – we believe in providing one-call resolution!
Meeting or exceeding company expectations around productivity and service quality goals
Adhering to all attendance and punctuality guidelines
Other duties and responsibilities as needed

Benefits

Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more.
Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
A competitive work environment with great culture, rewards, recognition, and fun events
Inclusive and competitive medical, Rx, dental, and vision coverage
Family-forming benefits
13 paid holidays & flexible time off
8 hours of paid volunteer time off
Immediate eligibility for a 401(k) plan with a 3.5% company match
Tuition reimbursement program for degreed and non-degreed programs
1:1 personalized financial planning sessions
Student debt retirement savings match program
Free snacks and refreshments in each office location