Customer Care Representative

Keyport•Keyport, NJ

About The Position

Jim Curley Buick GMC is currently seeking a dedicated individual fluent in email, text, and phone handling able to answer customer inquiries and be the voice of our dealerships. The appropriate candidate must be able to handle inbound email/phone inquiries and assist them through the vehicle purchase process in the showroom. Your goal is to serve our online shoppers to the best of your ability as well as enhance the Jim Curley experience throughout the customer’s research and purchase process. This full-time position would be perfect for a recent college graduate who is knowledgeable of new media, has personality on the phone and is an online entrepreneur looking for a position in sales and customer service.

Requirements

Online sales or customer service experience is a plus.
This position requires a high activity level to develop the necessary knowledge and relationships that will be important to the success of the store’s marketing efforts.
Internal drive to meet goals and objectives while working independently.
Ability to establish priorities to achieve pre-defined tasks and objectives.
Team player with a collaborative personality as well as excellent written and oral communication skills.

Nice To Haves

Online sales or customer service experience is a plus.

Responsibilities

Set sales and/or service appointments for our full line of automotive products and maintenance department.
Proactively create opportunities with existing customers.
Handle incoming calls, live chats, and emails.
Answer questions and assist in the consumer’s research process through multiple mediums in a consultative environment.
Ability to initiate high-level interactive business conversations with key decision makers.
Create interest and build value in building rapport during calls.
Assist Internet team with content creation, digital opportunities, and online marketing efforts.
Expand customer relationships that ensure renewal and increase business.
Work to build relationships with email, phone, text and live chat communications.
Follow company policies and procedures.