Customer Care Representative

Lineage • Hobart, IN

5d • $17

About The Position

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. KEY DUTIES AND RESPONSIBILITIES Invoice and verify accounts accurately and in a timely manner Verify inbound receipts for accuracy Develop and maintain customer relationships in a professional manner Generate customer reports per customer request (i.e. weekly, monthly late/bill reports) Coordinate availability of product and schedule for daily shifts with warehouse team Coordinate with Operations on special client requests; expediting when necessary Serve as first point of contact to resolve customer issues Maintain and file documentation in organized and comprehensive way ADDITIONAL DUTIES AND RESPONSIBILITIES Partner with Inventory and Operations to research inventory discrepancies and misplacements

Requirements

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

• Processing customer orders
• Tracking product availability
• Handling customer inquiries
• Invoicing and verifying accounts
• Verifying inbound receipts
• Developing and maintaining customer relationships
• Generating customer reports
• Coordinating product availability and schedules
• Coordinating with Operations on special client requests
• Resolving customer issues
• Maintaining and filing documentation
• Partnering with Inventory and Operations to research inventory discrepancies and misplacements

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees