Customer Care Representative
About The Position
Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.
Requirements
- High school diploma or GED; Associate’s degree or equivalent is preferred.
- 1-3 years of experience in residential customer service or construction field preferred.
- Valid driver’s license with a good driving record
- Strong communication, organizational and time- management skills
- Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job.
- Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.
- Finger dexterity is required to operate a computer keyboard and calculator.
- Able to drive a vehicle.
Nice To Haves
- Associate’s degree or equivalent is preferred.
- 1-3 years of experience in residential customer service or construction field preferred.
Responsibilities
- Schedule and oversee repairs, ensuring completion within specified timeframes.
- Maintain service request logs and documentation of all work performed.
- Evaluate performance of trade partners and materials, reporting back to management.
- Participate in department meetings and emergency on-call rotation schedules.
Benefits
- robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- up to $30,000 in Adoption Assistance
- up to three weeks of vacation annually
- generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- significant Home Purchase Discounts
- Everyone’s Included Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
