Customer Care Representative

ATI Restoration, LLC•Phoenix, AZ

3h•Hybrid

About The Position

At ATI Restoration, we help families and businesses recover from the unexpected. When disaster strikes—whether it’s fire, water, or environmental damage—our customers reach out to us for solutions and peace of mind. As a Customer Care Representative, you are the compassionate first point of contact. You won’t just answer phones; you will act as a vital bridge between clients in distress and our local restoration experts, ensuring every inquiry is handled with urgency, accuracy, and empathy.

Requirements

Experienced: You have 2+ years of direct customer service experience, preferably in a high-volume call center or inbound phone environment.
Tech-Savvy: You are comfortable navigating CRM platforms (Salesforce experience is a major plus) and possess strong data entry skills.
Strong Communicator: You have exceptional verbal and written skills.
Solution-Oriented: You take ownership of tasks, thrive in fast-paced environments, and remain open to coaching and professional growth.
Reliable: You understand the 24/7 nature of restoration and are committed to a schedule that supports our customers when they need us most.

Nice To Haves

Bilingual (English/Spanish) proficiency is highly valued.

Responsibilities

Qualify Inbound Inquiries: Use active listening to assess property damage and convert inquiries into high-value opportunities for our field teams.
Crisis Support: Provide a calm, empathetic experience for callers navigating stressful restoration scenarios.
Data Integrity: Manage a multi-monitor setup to document client details in Salesforce and Google Workspace with real-time accuracy.
End-to-End Coordination: Facilitate seamless handoffs to local offices, process customer payments, and conduct follow-up calls to ensure client satisfaction.
Performance Excellence: Meet established Service Level Agreements (SLAs) to maintain our reputation for industry-leading response times.

Benefits

Financial Stability: Reliable weekly pay and 401(k) plan with company match.
Comprehensive Wellness: Full medical, dental, and vision insurance plans.
Work-Life Support: Generous PTO, paid holidays, and sick leave.
Career Growth: Professional training and a nurturing culture within a rapidly expanding national organization.

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