Customer Care Representative

Natran Green Pest Control • Houston, TX

4d • $17 • Onsite

About The Position

Join Our Customer Experience Team Natran Green Pest Control is hiring a Customer Care Representative (CCR1) to join our Houston office. This is an entry-level opportunity for someone who is friendly, professional, highly organized, and confident handling a high volume of calls. This position is ideal for someone who: Stays calm and professional during stressful conversations Communicates clearly and confidently Thrives in a fast-paced, structured environment Pays close attention to detail Can handle upset customers with empathy and professionalism Is comfortable working on the phone for much of the day What You’ll Do As a Customer Care Representative, you will: Represent Natran professionally in every interaction Answer and manage high-volume inbound and outbound calls, emails, and messages Schedule, reschedule, and adjust service appointments based on technician routes and customer needs Resolve customer concerns following department procedures Maintain detailed, accurate, and up-to-date customer records by thoroughly documenting all interactions in the CRM system. This role requires strong multitasking skills and the ability to switch quickly between phone conversations, scheduling tools, and account documentation.

Requirements

• High school diploma or GED
• Ability to type at least 30 words per minute
• Strong computer skills, including Google Suite and email platforms
• Ability to learn new systems quickly
• Strong written and verbal communication skills
• You must be willing to obtain and maintain a Texas pest control technician license within 90 days of hire, as required by state law.

Responsibilities

• Represent Natran professionally in every interaction
• Answer and manage high-volume inbound and outbound calls, emails, and messages
• Schedule, reschedule, and adjust service appointments based on technician routes and customer needs
• Resolve customer concerns following department procedures
• Maintain detailed, accurate, and up-to-date customer records by thoroughly documenting all interactions in the CRM system.

Benefits

• Medical, dental, vision insurance
• Additional voluntary supplemental coverage options
• 401k option
• Company-paid licensing training and testing fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED