Customer Care Representative

Nucor • Jackson, MS

6d

About The Position

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: The Customer Care Representative will be responsible for taking and entering incoming orders from our customer base and addressing any customer issues and concerns with their orders. In addition this position is responsible for analyzing and interpreting plan drawings and contracts. The primary focus of this role will be to manage sales orders from origination to completion. The role will also involve a high level of interfacing with our customers, end users and regional Salesmen over the phone and will require a high level of professionalism and polish. Answers incoming customer calls regarding billing issues, product problems, serve questions and general client concerns. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Work with management to stay updated on product knowledge and be informed of any changes in company policies or procedures. Process order within the business ERP system (SAP). Process Contracts and insurance requests. Document and update customer information in SalesForce as necessary. Communicate and collaborate with other internal departments, dealers, installers, and customers to ensure clear communication. Responsiveness to requests, ability to handle a fast paced environment and prioritize multiple tasks quickly. Communicate changes to production team and update customer as necessary. Ability to work well in a team environment. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Requirements

• High attention to detail and accuracy for problem analysis and solutions
• Excellent interpersonal and organizational skills
• Excellent verbal and written communication skills with an emphasis on proper phone etiquette
• Ability to work well independently and in a team environment
• Proficient in Microsoft Office
• Ability to sit for prolonged periods of time at a desk and working on a computer
• Must be an aggressive learner and an excellent problem solver
• Basic knowledge of contracts, accounting terminology, tax compliance and certificate of insurance
• Ability to read, analyze, and interpret instructions, correspondence, and memos
• Ability to write correspondence
• Ability to effectively present information in one-on-one and group situations to customers and/or other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

• Associates degree (A.A.) or equivalent from two-year college or technical school: or two to four years related experience and/or training; or equivalent combination of education and experience
• Ability to read and understand technical drawings
• Expereince with SAP and Salesforce is a plus

Responsibilities

• Taking and entering incoming orders from our customer base
• Addressing any customer issues and concerns with their orders
• Analyzing and interpreting plan drawings and contracts
• Managing sales orders from origination to completion
• Interfacing with our customers, end users and regional Salesmen over the phone
• Answering incoming customer calls regarding billing issues, product problems, serve questions and general client concerns
• Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Working with management to stay updated on product knowledge and be informed of any changes in company policies or procedures
• Processing order within the business ERP system (SAP)
• Processing Contracts and insurance requests
• Documenting and updating customer information in SalesForce as necessary
• Communicating and collaborating with other internal departments, dealers, installers, and customers to ensure clear communication
• Communicating changes to production team and update customer as necessary
• Working well in a team environment
• Initiating, leading, and upholding safety policies, practices, procedures, and housekeeping standards at all times.

Benefits

• Medical Insurance
• Dental
• Vision
• Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree