Customer Care Representative

Current Electric • Wauwatosa, WI

6d • $20 - $25

About The Position

Customer Care Representative We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced, sales-focused call center. Every call is an opportunity to make an impact, build trust, and turn customer needs into scheduled work. This is not just about answering phones; it is about driving results. If you are confident on the phone, motivated by goals, and know how to turn conversations into action, you will excel in this role. Ready to Stand Out? Call [phone] and follow the prompts to tell us about yourself. This is your first step in the interview process and your chance to make a strong impression. Who We Are Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day. Why Choose Current Electric Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance Health Savings Account Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM 401(k) with company match up to 4% Employee referral bonus program Ongoing training and development in a team-focused, high-performance environment What You Will Do Drive Results Through Every Call Make outbound calls to schedule service, follow up on estimates, and create new opportunities Turn both inbound and outbound conversations into booked appointments Guide customers to the next step with confidence and clarity Work in a Performance-Driven Environment Operate in a structured call center with clear expectations around call volume and booking performance Manage multiple tasks while staying organized, accurate, and responsive Consistently meet or exceed individual and team goals Deliver a Five-Star Experience Communicate clearly, professionally, and with purpose Build trust with customers and handle concerns with confidence Ensure every interaction reflects our commitment to quality service Be a Strong Teammate Work closely with dispatch and leadership to keep schedules running smoothly Support team goals and contribute to a positive, accountable environment Lead by example through strong communication and consistent performance What You Bring Experience 3 to 5 years of experience in a customer service or call center environment Experience with outbound sales calling in a call center setting Skills Strong communication skills and the ability to guide a conversation Confidence handling objections and asking for the next step Ability to multitask and stay organized in a fast-paced environment Emotional intelligence, professionalism, and accountability Technical Experience using CRM systems ServiceTitan experience preferred but not required Proficient in Google Workspace including Docs and Sheets Education High school diploma or GED required What Success Looks Like You consistently meet or exceed booking and call performance goals You turn conversations into scheduled work, not just completed calls You take ownership of your performance and look for ways to improve You show up each day with energy, focus, and a team-first mindset Equal Opportunity Employer Current Electric is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 3 to 5 years of experience in a customer service or call center environment
• Experience with outbound sales calling in a call center setting
• Strong communication skills and the ability to guide a conversation
• Confidence handling objections and asking for the next step
• Ability to multitask and stay organized in a fast-paced environment
• Emotional intelligence, professionalism, and accountability
• Experience using CRM systems
• Proficient in Google Workspace including Docs and Sheets
• High school diploma or GED required

Nice To Haves

• ServiceTitan experience preferred but not required

Responsibilities

• Make outbound calls to schedule service, follow up on estimates, and create new opportunities
• Turn both inbound and outbound conversations into booked appointments
• Guide customers to the next step with confidence and clarity
• Operate in a structured call center with clear expectations around call volume and booking performance
• Manage multiple tasks while staying organized, accurate, and responsive
• Consistently meet or exceed individual and team goals
• Communicate clearly, professionally, and with purpose
• Build trust with customers and handle concerns with confidence
• Ensure every interaction reflects our commitment to quality service
• Work closely with dispatch and leadership to keep schedules running smoothly
• Support team goals and contribute to a positive, accountable environment
• Lead by example through strong communication and consistent performance

Benefits

• Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives
• Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance
• Health Savings Account
• Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM
• 401(k) with company match up to 4%
• Employee referral bonus program
• Ongoing training and development in a team-focused, high-performance environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees