Customer Care Representative

Alta Resources•Fort Myers, FL

10h

About The Position

Alta Resources is hiring full-time and part-time Customer Service Representatives to deliver professional, high-quality, best-in-class customer service for our client, Andersen Windows & Doors. This role is ideal for individuals who enjoy helping others, solving problems, and have an interest in home improvement or product support. What You’ll Do As a Customer Service Representative with Alta Resources, you represent our client and make a direct impact on the customer experience. You will listen, problem-solve, and support Andersen customers, dealers, and employees by: Handling inbound and/or outbound phone calls, emails, chat, social media, and other communication channels Facilitating, analyzing, and resolving customer questions and issues (troubleshooting) Providing product support and accurate information Investigating and following up on concerns to ensure timely and effective resolution Offering solutions and recommendations with urgency, positivity, and empathy Who Should Apply? You’re encouraged to apply if you: Enjoy solving problems Have an interest in home improvement or mechanical products Take pride in helping others and delivering great service

Requirements

Strong desire and passion to help people — at Alta Resources, we “Take Care of People”
Excellent interpersonal, verbal, and written communication skills
Ability to build positive relationships with clients, customers, and coworkers
Strong organizational and time management skills
High level of confidence, enthusiasm, and a positive attitude
Polished phone demeanor, tone, and etiquette
High school diploma or equivalent (GED/HSED) required
Previous experience in customer service, sales, training, or member retention required
Ability to quickly learn product and program knowledge
Comfortable working on a PC and navigating a Windows environment
Beginner to intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

Post-secondary education preferred
Mechanical aptitude or interest is a plus

Responsibilities

Handling inbound and/or outbound phone calls, emails, chat, social media, and other communication channels
Facilitating, analyzing, and resolving customer questions and issues (troubleshooting)
Providing product support and accurate information
Investigating and following up on concerns to ensure timely and effective resolution
Offering solutions and recommendations with urgency, positivity, and empathy