Customer Care Representative
About The Position
Debug Pest Control – Trusted for Over 30 Years! Are you a calm, confident problem-solver who thrives in a fast-paced, customer-focused environment? Debug Pest Control is looking for a Customer Care Representative to be the first voice our customers hear and a key connection between our office and field teams. In this role, you’ll handle inbound calls, schedule and dispatch service appointments, and help resolve customer concerns with empathy and professionalism. If you’re experienced on the phones, comfortable using CRMs, and know how to keep things running smoothly—even when things get busy—we’d love to meet you.
Requirements
- Previous customer service experience in a phone-based role
- Experience using a CRM while actively handling inbound calls
- Comfortable working with field teams and dispatching technicians
- Strong verbal and written communication skills
- Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets)
- High level of email professionalism and written accuracy
- Proven ability to de-escalate customer concerns and remain calm under pressure
- Ability to multitask and prioritize in a fast-paced environment
- Typing speed of 35+ WPM and comfort using phone systems
- Ability to sit for extended periods
Nice To Haves
- Experience with FieldRoutes or similar field-service CRMs
- Prior dispatch or scheduling experience in a service-based industry
- Familiarity with Slack or similar internal messaging platforms
- Bilingual (Spanish/English or other languages)
- Previous experience in pest control, home services, or field-service operations
Responsibilities
- Answer incoming customer calls with professionalism, clarity, and care
- Schedule, coordinate, and adjust service appointments for field technicians
- Work closely with technicians and operations teams to support daily routes
- De-escalate customer concerns and resolve issues efficiently and respectfully
- Investigate service-related problems and escalate when appropriate
- Maintain accurate and up-to-date customer records in the CRM
- Communicate clearly across teams using email and internal messaging tools
- Contribute to a positive, collaborative, people-first workplace
Benefits
- Competitive Pay: Starting at $20–$26/hour, based on experience, with monthly performance bonus opportunities
- Full Benefits Package: Includes medical, dental, and vision insurance after 60 days
- 401(k) with Company Match: Helping you plan for your future
- Paid Time Off: Includes vacation days, sick leave, and paid holidays
- Growth & Development: As we expand, there are real opportunities for advancement, training, and new roles
- Supportive Team Culture: We’re serious about our work, but we also believe in good vibes, teamwork, and putting people first
- Work That Matters: You’ll play a key role in helping people feel safe and supported in their homes and businesses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
