Customer Care Representative/Dispatcher

Pacific Office Automation • Seattle, WA

49d • $21 - $24 • Onsite

About The Position

Pacific Office Automation POA is the largest independently owned office technology dealer in the United States Since 1976 weve expanded to 30 branches across 11 western statesincluding Oregon Washington California Arizona New Mexico Nevada Utah Idaho Colorado Texas and Hawaii We partner with leading manufacturers like Canon Konica Minolta Sharp HP Ricoh and Lexmark delivering cutting edge business solutions with unbeatable customer service At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an entry level Customer Care RepresentativeDispatcher for our office in Seattle WA Our ideal candidate will be detail oriented have experience with problem solving and will have excellent telephone and customer service skills

Requirements

• No experience necessary will train the right candidate
• Experience using IT ticketing support systems
• Experience using Unified Communications for business solutions Call Handling
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi task and work in fast paced environments
• High attention to detail and strong organizational skills
• Experience with Microsoft Word and Excel
• Bi lingual is a plus

Responsibilities

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers technicians and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize document and alert the management team of trends in customer calls
• Route calls to appropriate resources

Benefits

• 21 24HR
• Advancement and growth into leadership roles
• Team player environment
• Medical
• Dental
• Vision
• Life insurance plans
• Matched 401k
• PTO Vacation Sick Leave
• FSA
• HSA programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees