Customer Care Rep

Plimpton & Hills Corp Inc • Hartford, CT

1d • Onsite

About The Position

Assist with all aspects of customer service in the showroom via phone and/or email.

Requirements

• Two years customer service experience preferred
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Responsibilities

• Promptly and professionally answer showroom directed calls
• Communicate effectively by phone and/or email
• Schedule appointments
• Check status of orders
• Stock Check
• Release and/or schedule deliveries
• Give accurate directions to any showroom
• Ask questions and respond appropriately to determine the customers needs
• Provide exceptional customer service on a daily basis
• Encourage customers to use our Waterware website
• Possess effective communication and people skills
• Ability to perform mathematical functions for pricing and or taking payments (credit cards)
• Transfer calls quickly and correctly to the right person
• Participate in all product training and customer service training when available
• Must work on Saturdays
• Adhere to showroom dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees