Customer Care Rep CDS I
About The Position
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. Shift Hours: Tuesday - Saturday 2:30 PM - 11:00 PM About this role: Provide support to customers with regard to shipment and billing orders. Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues. Communicate back order and product allocation issues to the sales force, and assist the sales force in locating and transferring product as needed. Work Mode At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.
Requirements
- 0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships
Responsibilities
- Accept, process and fill shipment and billing orders for customers, and confirm pricing as required.
- Process patient enrollments, Siebel activities and tasks.
- Process returned product reports for all APM hardware components returned to St. Paul.
- Notify sales force of back order or allocation issues so the field can better manage their customers.
- Assist the field with the use of short dated product to limit scrap.
- Initiate credits with appropriate paperwork as required.
- Provide sales, billing and distribution information as required by the field.
- Propose changes for current systems to enable efficiency.
- Investigate customer issues, shipping errors and undeliverable components for patient hardware and work to resolve appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
