Customer Care Group Specialist

CRC • Raleigh, NC

32d • $17 • Remote

About The Position

We are seeking a Customer Care Group Specialist who is passionate about delivering exceptional customer experiences. This role is ideal for a detail-oriented professional who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping clients find solutions quickly and professionally. You will be the front line of communication between our clients, customers, and internal teams, playing a critical role in maintaining trust, accuracy, and service excellence.

Requirements

• High School diploma or GED
• Strong computer and multitasking skills
• Excellent written and verbal communication abilities
• Ability to manage deadlines and prioritize tasks effectively

Nice To Haves

• Experience in customer service, call center, or administrative support
• Background in background investigations or compliance-related work
• FCRA Certification (or willingness to obtain)

Responsibilities

• Handle inbound and outbound calls, chats, and emails with professionalism and empathy
• Resolve customer inquiries and troubleshoot basic issues efficiently
• Process orders and credit card payments securely and accurately
• Follow up on orders and send timely updates to internal research teams
• Maintain clear, accurate records in internal systems
• Add and manage corporate users’ accounts as needed
• Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
• Consistently meet or exceed service level agreements (SLAs)

Benefits

• We offer a collaborative, supportive workplace where your work truly matters.
• You will have the opportunity to grow your career while making a meaningful impact on the clients and communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED