Call Center Service Coor. - NO SALES|BILINGUAL PREFERRED

Larjar, Inc.•Tampa, FL

14h•$15•Onsite

About The Position

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Requirements

Customer service experience (1-2 years)
Ability to work independently
Critical Thinking and Organizational Skills
Alpha/Numeric Data Entry
Experience with ACD telephone lines
Comfortable Microsoft Office applications
Arrive on time on a daily basis
Being a Team Player

Nice To Haves

Bilingual (Spanish) Preferred

Responsibilities

Managing inbound and outbound calls (approx. 70% of job duties – depending on business needs)
Collaborating with clients, patients, drivers and translators
Collecting and entering appointment information
Scheduling rides for injured workers
Ability/Willingness to cross train in other departments
Other Duties as assigned
Meeting production expectations

Benefits

15 Days Paid Time Off per year (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
Casual Dress Code – Yes, that includes Jeans!
Paid Holidays – no waiting period
Diverse, Inclusive and Positive work environment
Growth and Development Opportunities
Fun Committee (quarterly workplace events)
Cloud Room – your place to relax and unwind during breaks
Comprehensive Benefits Package
Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
6 Paid Holidays (no waiting period)
Employee Assistance/Discount Program
Company subsidized Medical Plan
Welfare Benefits
401(k)