Bilingual Call Center Specialist
About The Position
Our Call Center (internally known as the Member Solutions Center) is growing, and we’re seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you’ll be the foundation of our members’ experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization. UW Credit Union’s commitment to serving our Spanish speaking members, and the community, has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center. Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm). Pay: Starting wage $20.50/hour with potential for higher base wage based on experience. Spanish bilingual candidates will receive a $1.25/hour premium. Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training). This training class is starting on Monday February 6, 2026 Classroom training onsite for the first 12 weeks of employment. Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.
Requirements
- 8 months to 1 year of experience in customer service, preferably in a call center environment.
- Proficiency with Microsoft Office products.
- Familiarity with major web browsers and operating systems.
- Ability to learn and navigate complex systems and technologies.
- Bilingual fluency in Spanish and English.
Responsibilities
- Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
- Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
- Document member interactions and follow up on unresolved issues to ensure timely resolution.
- Educate members on available products, services, and digital tools to enhance their banking experience.
- Collaborate with internal teams to escalate complex issues and ensure member needs are met.
- Meet performance metrics including call quality, response time, and member satisfaction scores.
- Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.
Benefits
- 21.5+ days annual paid time off
- 2 weeks paid caregiver leave
- 2.5 weeks paid new child parental leave
- 2 days paid volunteer time
- 11 paid holidays (including your birthday!)
- 401k company match of up to 5%, plus approximately 4% discretionary match
- Variable bonus reward
- Competitive Medical, Dental and Vision plans, including domestic partner eligibility
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
