Bilingual Call Center Representative
About The Position
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Call Center Representative as we continue to grow our team. Call Center representatives will work as part of a team providing support for the audit team that is conducting mail, phone, and virtual audits.
Requirements
- Strong judgment and critical thinking skills
- Competent use of spreadsheets, word processing, and e-mail
- Excellent communication skills
- Strong writing skills
- Work well in a team environment
- Ability to multitask
- Must have high-speed internet
Responsibilities
- Make several calls to insureds and agents daily
- Enter progress notes following each call
- Correspond with policyholders, CPAs, bookkeepers, and agents to gather additional information as needed
Benefits
- Benefits package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays - 7 standard holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
